Every third party product you buy from Springtree Media Group, LLC is backed first by the product manufacturer's warranty. Springtree Media Group, LLC will assist customers whenever possible in gaining satisfaction with product manufacturers. For assistance or to exchange a defective product please call 877-746-4873. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories, and be received within 30 days of the invoice date. We reserve the right to refuse for return, or charge a restocking fee (up to 20%), and recoup any credit card fees (up to 3%) for damaged returns, incomplete returns, or unwanted returns. No returns will be accepted without an RA number issued by Springtree Media Group, LLC or when the product manufacturers or distributors return policies supersede ours. No refunds or in-store credits will be issued without receipt of defective merchandise by Springtree or by the manufacturer. To ensure proper delivery, ship defective product back using a trackable service such as FedEx or UPS. Proof of delivery is required before any refund or credit will be issued. Springtree reserves the right to issue your refund upon receipt of the manufacturer credit.