Changing Your Order

If you need to change an order, please call or email us before the order gets shipped. 

615-599-1505

Trouble With Payments

If you are having trouble checking out, please give us a call.

615-599-1505

Do You Offer Reseller Pricing?

Are you a reseller/integrator? Feel free to give us a call.

615-599-1505

Do You Offer Design & Consultation Services?

Yes, we offer full design and consultation services. Call us at 615-599-1505 or email us—pictures and dimensions are always helpful!

Consultations are typically provided at no cost. On the rare occasion that a request involves unusually detailed analysis or goes beyond the standard scope, a consultation fee may apply — with clear notice provided in advance.

International Orders

Springtree products are now available in Canada through DataVisual. At this time, we don’t sell to any other countries. We apologize for the inconvenience.

Return Policy

Were In This Together

A “Return Policy” often defines a company- who they are, how they intend to do business. Unfortunately, we have become a society that buys and returns with little thought added to the mix. This is mostly the fault of the large commerce sites that make it easy to buy and even easier to return. Remember, someone has to pay for all those returns- and that is all of us, in the form of higher prices. At Springtree Media Group, we refuse to do business like this. Our associates are field experienced, and available to discuss and answer your questions. They are never hurried, never on commission, and have no incentive to sell anything. In fact, in describing what we do at Springtree, I often say that we do not sell anything; We just connect people with the best tools to accomplish their task.

If we did not do our job correctly and what you ordered did not accomplish the task, we will gladly take it back.  If you just ordered something and asked no questions, we assume you did all of the research.  We may take it back and we might not.  A restocking fee of 0 to 20% may apply depending on the nature of the item.  In doubt?  Call and ask first. For most substantial orders consisting of larger quantities, we offer a demo program where you can buy a sample quantity at a reduced price with a full refund guarantee. That way you know if it’s going to work for you.  If it does, you just saved some money…if it doesn’t, send it back for a full refund. You can find the individual offers listed on the product description pages.

Returns are not accepted on personal use items such as over-ear microphones or earbuds.

Did it arrive defective or broken?  We will make it right- immediately and on our dime.  Has an item failed within the warranty period?  We will do everything we can to remedy the situation. Different manufacturers offer different warranties, so ask before you buy. Bottomline:  We want our customers happy and will do every reasonable thing we can to ensure this. If you prefer to just order online with no interaction, then we are probably not your best choice.

Peter Vaque

Item-Specific Return Policy Exceptions

  • Springtree Projectors: We’ve created Springtree projection  to offer a quality, value-priced alternative to the projectors currently on the market. We have purposely kept the price low, so our return policy must be equally responsible. We offer a 5-day evaluation period during which, if you are not satisfied, you may return the projector for a refund. Restocking fees will range from 0% to 5%, depending on the condition of the packaging. A 20% restocking fee will apply to all projector returns made after the 5-day trial period, limited to 20 days from the date of purchase. If you have any questions, please ask. We are always happy to help.
  • Springtree Over-Ear Microphones: Returns aren’t accepted on personal-use items, including headworn microphones and earbuds.

Do You Offer Financing?

We work with Providence Capitol to offer equipment leasing/financing.

Get a Quote!

Why Can’t I Buy Most Items Online?

We offer online checkout on only a handful of Springtree products.

For other manufacturers, we make you inquire so we can give you the very best price. We list the retail price so you can get an idea of the cost, but then you have to click the “My Price?” button on each product page. This allows us to give you a personalized price without violating MAP. MAP stands for Minimum Advertised Price, and it’s the lowest price online for which retailers can sell a product.

For Springtree products that require an inquiry, it is because we want to talk with you to make sure we are connecting you to the right product. This is why we offer a demo program as well. To make sure our solutions are the best products to meet your needs.

Can I Demo Products?

We do offer a demo program for the following Springtree products.

Locked out of your Springtree account?

We’re sorry you’re having trouble logging in. Please note that after three unsuccessful login attempts, your account will be temporarily blocked for 12 hours.

While there’s no major benefit to ordering with an account versus as a guest, we’re happy to help if you’d like access sooner. Simply fill out a contact form, and we’ll unblock your account right away. After that, we recommend selecting the Lost Your Password? option to reset your password via email for a smooth login experience.

What’s The Process for Registering My Item?

Good news! There’s no need to register your product when you purchase a Springtree product directly from Springtree—your warranty is already active.

Fill Out a Contact Form